The following information is provided for law enforcement entities seeking information about users of the Komfortstay platform.
All other requests for information regarding the Komfortstay platform, including user questions regarding reservations and user information, should be directed to our Customer Experience team.
We reserve the right to make changes to the information on this page at any given time without notice. You should check this page each time you're making a request.
In the event of an emergency involving the danger of death or serious physical injury to a person, law enforcement agents may make an emergency disclosure request by emailing leoinfo@Komfortstay.com with the subject: Emergency Disclosure Request.
Users or non-law-enforcement third parties aware of an emergency situation should not contact us at this email address, but instead should immediately and directly contact local law enforcement officials. Other urgent communications may be directed to Komfortstay's Customer Experience team.
If Komfortstay Pakistan’s initial research shows that the concerned data subject is likely a US resident, the guidelines that apply for requests from US law enforcement will be followed. Non-US law enforcement seeking information about US users needs to serve the request on the registered agent in the US, and Komfortstay, Inc. may require the requesting law enforcement authority to follow the MLAT processes.
Also, if Komfortstay, Inc.’s initial research shows that the concerned data subject is likely a non-US resident, the guidelines that apply for requests from non-US law enforcement are to be followed. US law enforcement seeking information about non-US users needs to serve the request on Komfortstay Pakistan, and Komfortstay Pakistan may require the requesting law enforcement Authority to follow the MLAT processes.
The following materials are required for non-emergency information requests from US law enforcement:
Please note that Komfortstay, Inc. has a policy of using commercially reasonable efforts to notify users in the United States when we receive legal process from a third party requesting user data. Generally, except where a court order (and not just the request for information itself) requires delayed notification or no notification, or except where notification is otherwise prohibited by law or where we, in our sole discretion, believe that providing notice would be futile, ineffective or would create a risk of injury or bodily harm to an individual or group, or to our property, we will endeavor to provide reasonable prior notice to the relevant user of the request for user data in the event the user wishes to seek appropriate protective relief.
To expedite review of a request, in addition to notifying Komfortstay Pakistan by mail, please fax a copy of your request to (443) 245-3737.
Specifically the following is required for requests from non-US law enforcement:
The above notwithstanding, we explicitly reserve the right to require the use of diplomatic processes such as an applicable Mutual Legal Assistance Treaty.
Please note that Komfortstay Pakistan has a policy of using commercially reasonable efforts to notify users when we receive legal process from a third party requesting their user data. Generally, we will notify the relevant user of your request except where a court order (not a request) expressly requires us to delay or withhold notification, or where notification is otherwise prohibited by applicable law, or where based upon the information supplied by law enforcement we, in our sole discretion, believe that providing notice would be futile or ineffective or would create a risk of injury or great bodily harm to our rights or property or to an individual or group of individuals, including minors.
Komfortstay is unable to process overly broad or vague requests. We will only consider law enforcement requests that are:
Requests should explicitly mention the following elements:
How is the price determined for my reservation?
What is Verified ID?
How do reviews work?
Cancel a reservation as a guest