Guest Refund Policy

If your host canceled your reservation, you can transfer your payment to a new Komfortstay reservation or  request a refund.

If you experience a travel issue that prevents you from being able to complete a trip with Komfortstay, and you’re unable to  resolve with your host, our  Guest Refund Policy may be applied in certain circumstances.

Eligible travel issues

Situations that may be eligible for a refund under this policy generally fall into one of three categories:

  • The host fails to provide reasonable access to the booked listing.
  • The listing booked is misrepresented (ex: number of bedrooms, location, lacks promised amenities).
  • The listing isn't generally clean, is unsafe, or there's an animal in the listing that wasn't disclosed prior to booking.